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Answers to Common Questions

Your Comprehensive Guide to Frequently Asked Questions – Find Solutions, Clarifications, and Essential Information Here!

File Preparation

What file types can I upload?

Prepare your work for printing by saving high-quality JPEG files with an embedded color profile. Export files tagged with RGB Color Profile, Adobe RGB, or sRGB. JPEG quality 10+ (Photoshop) or 90% (Lightroom) is recommended.

What is the difference between JPEG & TIF files?

JPEG uses lossy compression and loses some data each time it is resaved. TIFF files preserve full image quality with no compression loss. TIFF files are larger but produce the highest-quality prints.

What resolution should my images be?

We print most products at 300 DPI. Upload the highest resolution file available. Files must include an embedded color profile. Avoid artificially scaling files in Photoshop—this adds pixels that weren’t in the original capture.

What color settings do you require?

Use Adobe RGB (1998) or sRGB as your embedded colorspace.

What is Adobe RGB?

Adobe RGB is a wide-gamut color space that captures richer colors compared to sRGB or CMYK.

What is the maximum file size I can upload?

File uploads are limited to 25 MB.

How do I know what size print I can produce from my file?

Check your file’s resolution at 300 ppi. On a Mac or PC, open the file in Preview or similar, uncheck “resample image,” and set resolution to 300 ppi. The resulting dimensions are your maximum print size.

What is an ICC profile?

An ICC profile defines how color is rendered on a device. Each paper type has a custom profile to ensure accurate color reproduction.

What is your ICC profile?

We use Hahnemühle’s official ICC profiles, one for each paper type. These ensure consistent, accurate color during printing.

Account / Orders

What payment methods are accepted?

We use Stripe for payment processing. Stripe accepts Visa, MasterCard, American Express, Discover, Diners Club, debit cards, and more.

Where do my uploaded images go?

Your images are stored on a secure server. We download them to an internal server for printing and retain them for three months before deletion.

Will I receive tracking information once my order ships?

Tracking numbers are auto-generated when a shipping label is created. Please allow time for the carrier to scan the package into their system.

Can I add borders to my prints?

We offer ½” and 1” subtractive borders. The final print size stays the same but the image becomes smaller. Example: An 8×10 print with a ½” border remains 8×10, but the image becomes 7×9.